A Matter Owner is on holiday, or they've left the firm. How do we transfer their Matter Ownerships?

In order to complete the following steps, please make sure you have access to Lupl's Administrator Tools.

1. Navigate to app.lupl.com, select your profile picture on the top right corner to access the account menu, and click on "Administrator Tools".
   
2. In Administrator Tools, select the user you wish to transfer the concerned Matter to.
   
3. In the user's Matter list, click on "Actions" and select "+ Assign Matter Ownership"
   
4. Select the Matter you wish to transfer, and click "Proceed".
   
5. Once you've confirmed the right Matter, click "Assign Ownership".
   
6. The Matter will now be transferred to the new Owner. The existing Matter Owner will be downgraded to Member status.