Frequently Asked Questions
This category covers frequently asked questions we've received from users in the form of support tickets. This should serve as a first point of reference. If you don't find your answer here, please feel free to submit a support ticket!
- I hid some columns by accident. How do I unhide them?
- Why don't I see tick boxes in my imported Workstream to complete Tasks?
- Why don't I see my task from a workstream in the global tasks view?
- I’ve observed some bugs in the UI – what can I do to report them?
- Where does my data reside?
- How does the Lupl Calendar Outlook Sync work?
- Can I invite someone to a Lupl matter before they’ve signed up to Lupl?
- How do I send or forward emails to a Lupl matter?
- I imported an Excel/Word doc to create new workstreams but it only imported the first sheet/table. Why?
- Someone linked a document from the DMS but I can't view it. Why?
- When I create a new task, I don't see due dates. Why?
- I changed the Task Name column name, and/or deleted the Due Date/Assignee columns. Now I don’t see ticks next to my tasks. Why?
- I made changes to my automation, but it didn't update?
- I created an automation but it's not doing its job. What should I do?
- A Matter Owner is on holiday, or they've left the firm. How do we transfer their Matter Ownerships?
- I’m trying to sign up to Lupl using my organization’s SSO but I’m being blocked. Why?
- How do I reset my password?